The staff who attended to me were polite and helpful. Options were explained to me and I was able to get on my way promptly. Thank you.
Hertz customer service straightened it out and got me a refund (after the branch didn't reply to my dispute) but I'll still avoid this branch from now on.
The wait here can be very long. No fault of the employees usually, they are understaffed. Management needs to hire a porter. I shouldn't have to wait for the agent that just took care of me to clean my vehicle as well. There's really no excuse Hertz, spend the $ for a porter and keep your customers happy.
Giving them 2 stars but those stars are reserved for the corporate customer service. The branch gets 0.
When I got my bill they charged me until Monday at 7am because that was when the branch reopened. This was never mentioned while making the reservation or picking up the vehicle. Records were also wildly inaccurate (car had 14,113 miles when I dropped it off and their record said 12,661).
Rented a car from Thursday at 6pm until Saturday at 6pm. Per agreement, I returned my car on Saturday at 6pm and they were closed.
I always have a wonderful experience at the Southfield Hertz office. Curtis and Destiny are always professional and courteous. It is a great pleasure going there. Thanks, I really appreciate it. As a five star member, it makes my day to deal with them.
I hate to have rented the car from them. If it was possible I would give them zero star rating. They are scamming me for $725 LDW [Loss Damage Waiver] charges. I got rear ended last month and so rented the car from them under AAA's rental coverage after a car accident and accepted the LDW for 2 days only. Now when I went to return the car this week, they say LDW was extended bcz AAA extended the contract. The branch manager is saying that he explained it to me that it will get extended once AAA extends the contract and if I don't want it then I have to go there personally and cancel it but he did not give me all this information. According to me the LDW was only for 2 days for which I also have a receipt. The sad part is that me and my boyfriend discussed this with them when renting the car from them and still they did not have the courtesy to let us know this important piece of information. Now they are saying that it's in the contract and I signed it. They are just looting people here by giving incomplete information and making us sign and then putting the blame on us. Moreover, when I called the branch manager to sort this issue out, he hanged up on me in the middle of the talk. This is how they do business there. So, if you don't want to suffer like me then save yourself and do not rent from this location. And may be record everything or write whatever these Hertz car rentals explain while renting and get their sign so that you can prove it later if they try to scam you.
Dr. Barbara Jean Johnson
Hertz is a US Car Rental based in Southfield, Michigan. Hertz is located at 26695 Telegraph Rd, Southfield, MI 48033, USA.
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