From reserving to checking out! Easy! Clean, Friendly,Good Food, Very helpful staff they were pleased to serve me! BEST OF ALL BED BUG FREE! PTL
First things first: Sam, at the the front desk, is a complete a-hole. Upon arriving to check in 5 rooms Sam is on his phone, at the front desk, yucking it up with his girl on the phone. "Excuse me, can we check in?" Sam is still on his phone. He's like hold on, this is an important call. More important than a wedding party trying to purchase 5 rooms? Interesting, but i guess that's why it only rated at 2 stars. He refused to help, or even offer any service and never put his phone down, ave that's IF he wasn't outside smoking, making us wait FOR HIM TO FINISH HIS CIGARETTE!!! I informed everyone that this place wasn't worth our time or money as we were prepared to get rooms next door at the bigger hotel. Luckily, Sam the a-hole was replaced by Mike who was COMPLETELY DIFFERENT. Mike was attentive, on hand at all times and went above and beyond to make sure we were satisfied and comfortable. The front desk is the first thing you see at this hotel, so if you have people like a-hole Sam running the front, you can expect to lose more money/customer's in the future. No one spending money at an establishment should ever feel as if they don't matter, as that's exactly how a-hole Sam made the entire wedding party feel. Would i stay here again? Maybe, but only if Sam isn't making me wait on his terms to give him my money...
I do not recommend anyone stay at this Quality inn. The staff is rude and nasty. Nothing has been done to rectify the Problem. Manager and i had been emailing one another and i guess i wanted to be composated to much cause i have not heard from the manager in two days.
Friendly Customer service, free breakfast worth eating, "relatively" quiet. I enjoyed my stay here
Great place to stay. Spacious rooms full of amenities and good location. Very good breakfast
Quality Inn is a US Lodging based in Southfield, Michigan. Quality Inn is located at 26111 Telegraph Rd, Southfield, MI 48034, USA.
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